Decades ago, when people wanted to book a trip, they went to their local travel agency office. After coming up with a few ideas and perhaps consulting travel agency directories, travelers communicated their preferences to an agent who arranged hotel and transportation reservations.
Today, travelers are more likely to start the trip planning process by searching for destinations online and then turn to an online travel aggregator to make a reservation. According to a recent survey, 41% of travelers prefer to use online travel agencies or aggregators to book hotels, while another 29% book hotels directly and only 29% use traditional travel agencies. :
However, there are some unique advantages to using a travel agent. Travel agents can match you with exclusive rates, offer special experiences, and help you plan and coordinate your trip. Even today, many people seek them out for a more personalized journey.
So what is better, to use the services of a travel agency or to book a trip yourself? Read on to learn the pros and cons of each booking method.
Advantages of using a travel agency
Travel agencies may also be referred to as "travel consultants", "travel experts" or "travel consultants". The role of specialists in the field of tourism has changed. previously they might have been the go-to provider for any travel booking, now they stand out by offering an organized, convenient and personalized service.
A good travel agent can:
- They connect you with reliable tour operators that they have worked with before
- Find the perfect prices on flights, car rentals and cruises/cruises based on your itinerary.
- Help save money with exclusive updates, discounts and bonuses not available to the general public
- Providing personalized service and peace of mind
- We will help you plan a group or family trip that meets all the requirements of travelers, saving you time and effort.
- Manage trip cancellations and changes and find flexible fares that fit your budget.
Disadvantages of using a travel agency
There are many advantages to using a travel agency, but there's a reason many people prefer to book on their own. There are things that only a travel agency can do. Here are some of the disadvantages you will find in travel agencies:
- Less convenient. many travel agents only offer them during certain service times. On the other hand, if you book online, you can book anytime. Some travel booking sites also offer 24/7 customer support.
- biased advice Travel agencies take a commission from hotel operators and airlines, so they encourage you to book the flights or hotels you want.
- Limited selection. Many travel agencies, especially small, consumer-oriented ones, have a limited range of products. You will find many travel products and tour operators to choose from online.
- expensive. Travel agencies charge a high booking fee for their services.
- Lack of flexible payment options. Some types of travel agencies, such as corporate travel management companies, require all clients to sign a rigid annual contract with obscure fine print.
Travel management platforms. the best of both worlds
Of course, there are many advantages to using a travel agent, but there are also very strong arguments for booking on your own through popular travel sites (such as Booking.com, Expedia or Airbnb). So, which option should you choose?
The answer depends on your primary needs and travel goals. Some prefer more control over their travel plans, while others prefer working with a trusted partner. But did you know that there is a way to get the best of both worlds?
Travel management platforms are designed for frequent travelers who have outgrown the do-it-yourself tools of major travel sites but still want a modern and user-friendly solution. Many of these platforms are designed for business travelers and travel managers. in companies
If you're a travel manager, you're probably familiar with all the challenges of booking business travel. managing expense reports, organizing VAT returns, striving to achieve your company's sustainability goals... all while staying on budget.
Your travelers may appreciate the convenience of popular booking sites, but trusting them can be difficult. You will have to manage each booking individually and there is no way to guarantee that everyone will book according to company policy.
On the other hand, travel agencies understand your needs and can offer a customized approach. But they often use outdated technology, have limited pricing options, and don't offer 24/7 support .
With a travel management platform like TravelPerk, you get the autonomy and pricing options you'd find on a consumer website, plus the personalized service and cost savings of a travel agency, all in one place.
Travelers will have access to the world's largest travel booking directory and will be able to book everything themselves. They will only be able to book within the policy, so no need to worry. Your business will have access to exclusive offers and discounts, while travelers will have access to our seven-star customer service in 15 seconds at any time.
To learn more about TravelPerk, contact us today to see our platform in action.
Learn how TravelPerk makes business travel stress-free
Send a message to the travel agency or make a reservation yourself. What's Better appeared first on TravelPerk.